Return Eligibility

Most items may be returned within 30 days of delivery for a refund, provided they:

• Are not marked as FINAL SALE or MADE TO ORDER
• Are returned in their original condition
• Include all original packaging and materials
• Have first received a return authorization from Studio Per Diem

Returns sent without prior authorization may be refused.

How to Start a Return

To request a return authorization, please contact:

concierge@studioperdiem.com

Please include your order number and reason for the return in your request.

Return Shipping & Restocking Fees

Customers are responsible for return shipping costs for non-defective returns.

A 20% restocking fee applies to all approved non-defective returns.

Customers may use their preferred shipping carrier or request a prepaid return label from Studio Per Diem. We recommend insuring all return shipments and obtaining tracking information.

Studio Per Diem is not responsible for items lost or damaged during return transit. Refunds may be denied for items that arrive damaged due to insufficient packaging.

Original shipping charges are non-refundable.

Exchanges

Exchanges for different products can sometimes be arranged by connecting with one of our team members. Any exchange must be initiated within the same 30-day timeframe from delivery.

Customers are responsible for any price differences and shipping costs associated with exchanges. A 20% restocking fee applies to all approved non-defective exchanges.

To initiate an exchange, reach out to our team by emailing concierge@studioperdiem.com.

Refund Processing

Once a return is received and inspected, approved refunds will be issued to the original payment method within 1–5 business days.

Refund amounts will reflect any applicable restocking fees and non-refundable shipping charges.

Final Sale & Made-to-Order Items

Items marked FINAL SALE or MADE TO ORDER are not eligible for return or refund.

These items are clearly identified on the product page prior to purchase.

If a FINAL SALE or MADE TO ORDER item arrives damaged or defective, please contact us within 72 hours of delivery to file a claim.

International Orders

All orders shipped outside the United States are considered FINAL SALE and are not eligible for return or refund.

Order Cancellations

Orders may be canceled for a full refund if they have not yet been processed and shipped from our warehouse.

MADE TO ORDER, custom, upholstery, and other special-order items may not be eligible for cancellation once production or fulfillment has begun.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact Studio Per Diem as soon as possible so we can evaluate the issue and arrange a replacement or other appropriate resolution.

To assist with your claim, please provide:

• Your order number
• Photos of the item
• Photos of the packaging
• A description of the issue

For shipping damage claims, notification and supporting photos must be submitted within 3 business days of delivery.

Important Delivery Inspection Requirements

Upon delivery, inspect your shipment and packaging before signing whenever possible.

If visible shipping damage is present, note the damage on the carrier's delivery receipt and retain all packaging materials.

Please keep all original packaging, boxes, crates, and packing materials until your claim has been fully resolved. Failure to retain packaging may affect our ability to process a damage claim.

Orders may arrive in multiple shipments.